Privacy & Refund Policy

1. Privacy Policy for www.bmwE9.com (CS COUPE)

Introduction
This Privacy Policy outlines how CS COUPE, operated by Niek Nijsen Ltd., collects, uses, and protects the personal information of visitors and customers on www.bmwE9.com.

Data Collection
We collect personal information when you voluntarily provide it, such as through our contact form or during checkout. The information we collect includes:
- Name
- Address
- Payment information

Purpose of Data Collection
We use the collected data for the following purposes:
- To fulfil orders made through our online store.
- To respond to inquiries submitted via email or contact form.

Third-Party Services
We share your information with trusted third-party providers to complete transactions:
- PayPal & WooPayments: To process payments.
- BookVault: To print and ship our CS COUPE magazine.

Legal Basis for Data Processing
We process your data under the following legal bases:
- Contract: To fulfil your order.
- Legitimate Interest: To respond to inquiries and maintain the functionality of our website.

User Rights
You have the right to:
- Access, modify, or delete your personal data at any time by contacting us via email or the contact form.
- Lodge a complaint with your local data protection authority if you believe your rights under GDPR have been violated.

Data Transfers
If we transfer your data outside the UK or EEA, we ensure compliance with data protection laws through mechanisms like Standard Contractual Clauses.

Data Retention
We retain your personal information until the financial year in which your order was placed is completed or until you request your data to be deleted, whichever occurs first.

Cookies
We use cookies solely to store items in your shopping cart and retain details during the checkout process. No tracking or other cookies are used.

Security
We ensure your data is protected through encryption, and only the site administrator (Niek Nijsen Ltd.) has access to it.

Changes to This Policy
We may update this Privacy Policy occasionally, and we will notify you via a banner on our homepage if any changes are made.

2. Refund & Returns Policy for www.bmwE9.com (CS COUPE)

Refund Policy
We offer refunds only in the case of damaged or faulty products. If you receive a damaged product, please contact us within **7 days** of receiving your order and provide proof of damage along with a written explanation.

=Conditions for Refunds
- **Damaged Products**: If accepted, we will issue a refund or a reprint of the faulty item.
- **Returns**: Returns are not accepted unless the product is defective.

Consumer Rights
Please note that this policy does not affect your statutory rights, and you may have additional rights under consumer protection laws applicable in your region, including the right to a refund for defective products.

Refund Processing
Once a claim for a faulty product is accepted, refunds will be processed within 7 workdays. We cover the shipping costs for replacements.

Exceptions
Currently, all products are eligible for refunds as per the conditions above, but future offerings like membership services may have additional terms.

3. Terms & Conditions for www.bmwE9.com (CS COUPE)

Introduction
These Terms and Conditions govern the use of www.bmwE9.com. By using the website, you agree to comply with these terms.

Governing Law & Jurisdiction
These terms are governed by the laws of the United Kingdom. Any disputes related to these terms will be resolved exclusively in the courts of the UK.

Prohibited Actions
The following actions are prohibited:
- Spamming, fraudulent activity, or misuse of our services.
- Downloading or redistributing images from the website unless authorized by the owner.

Intellectual Property
All content on the website, including images and trademarks, is the intellectual property of Niek Nijsen Ltd. and may not be used without permission.

Limitation of Liability
We make no warranties, either express or implied, regarding the website's functionality, availability, or accuracy. Under no circumstances shall Niek Nijsen Ltd. be liable for any direct, indirect, or consequential damages, including but not limited to data loss, revenue loss, or downtime, resulting from the website's use.

Force Majeure
We are not liable for any failure or delay in performance due to causes beyond our control, including natural disasters, government actions, or network outages.

Dispute Resolution
Disputes between customers and Niek Nijsen Ltd. will be resolved directly unless escalation through legal channels is necessary.

Future Membership Offering
Should we introduce a membership service in the future, additional terms regarding cancellation, auto-renewals, and refunds will be provided at that time.

Changes to the Terms
We reserve the right to update these terms at any time, and we will announce any changes via a banner on the homepage.