Privacy & Refund Policy

Privacy Policy

Introduction

This Privacy Policy outlines how CS COUPE, operated by Niek Nijsen Ltd., collects, uses, and protects the personal information of visitors and customers on www.bmwE9.com.

Data Collection

We collect personal information when you voluntarily provide it, such as through our contact form or during checkout. The information we collect includes:

• Name
• Address
• Payment information

Purpose of Data Collection

We use the collected data for the following purposes:

• • To fulfil orders made through our online store.
  • To respond to inquiries submitted via email or contact form.

Third-Party Services

We share your information with trusted third-party providers to complete transactions:

• PayPal & WooPayments: To process payments.
• Printondemand-worldwide: To print and ship our CS COUPE magazine.

Legal Basis for Data Processing

We process your data under the following legal bases:

• Contract: To fulfill your order.
• Legitimate Interest: To respond to inquiries and maintain the functionality of our website.

User Rights

You have the right to:

• Access, modify, or delete your personal data at any time by accessing your account or by contacting us via email or the contact form.
• Lodge a complaint with your local data protection authority if you believe your rights under GDPR have been violated.

Data Transfers

If we transfer your data outside the UK or EEA, we ensure compliance with data protection laws through mechanisms like Standard Contractual Clauses.

Data Retention

We retain your personal information until the financial year in which your order was placed is completed or until you request your data to be deleted, whichever occurs first.

Cookies

We use cookies solely to store items in your shopping cart and retain details during the checkout process. No tracking or other cookies are used.

Security

We ensure your data is protected through encryption, and only the site administrator (Niek Nijsen Ltd.) has access to it.

Changes to This Policy

We may update this Privacy Policy occasionally, and any changes will be notified via a banner on our homepage.

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Refund & Returns Policy

Refund Policy

We offer refunds only in the case of damaged or faulty products. If you receive a damaged or incorrect product, please contact us within 7 days of receiving your order and provide proof along with a written explanation.

Conditions for Refunds

• Damaged Products: If accepted, we will issue a refund or a reprint of the faulty item.
• Incorrect Products: If you receive the wrong item, you must contact us within 7 days of receiving the product, providing your order number and photographic proof of the incorrect item. Once verified, we will arrange for the correct item to be delivered to you as a priority.
• Returns: Returns are not accepted unless the product is defective.

Consumer Rights

This policy does not affect your statutory rights, and you may have additional rights under consumer protection laws in your region, including the right to a refund for defective products.

Refund Processing

Once a claim for a faulty or incorrect product is accepted, refunds will be processed within 7 workdays. Shipping costs for replacements are covered by us.

Exceptions

Currently, all products are eligible for refunds as per the conditions above, but future offerings like membership services may have additional terms.

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Terms & Conditions

Introduction

These Terms and Conditions govern the use of www.bmwE9.com. By using the website, you agree to comply with these terms.

Governing Law & Jurisdiction

These terms are governed by the laws of the United Kingdom. Any disputes related to these terms will be resolved exclusively in the courts of the UK.

Prohibited Actions

The following actions are prohibited:

• Spamming, fraudulent activity, or misuse of our services.
• Downloading or redistributing images from the website unless authorized by the owner.

Intellectual Property

All content on the website, including images and trademarks, is the intellectual property of Niek Nijsen Ltd. and may not be used without permission.

Limitation of Liability

We make no warranties, either express or implied, regarding the website's functionality, availability, or accuracy. Under no circumstances shall Niek Nijsen Ltd. be liable for any direct, indirect, or consequential damages, including but not limited to data loss, revenue loss, or downtime, resulting from the website's use.

Force Majeure

We are not liable for any failure or delay in performance due to causes beyond our control, including natural disasters, government actions, or network outages.

Dispute Resolution

Disputes between customers and Niek Nijsen Ltd. will be resolved directly unless escalation through legal channels is necessary.

Contributions to CS COUPE Magazine

By submitting images, text, or any other content ("Contributions") to CS COUPE, you agree to the following terms:

• All contributions remain the intellectual property of the original provider.
• Niek Nijsen Ltd. reserves the right to use, publish, modify, and distribute these contributions as they see fit. This includes but is not limited to, publishing in the CS COUPE magazine, displaying on the www.bmwE9.com online portal, and sharing across social media platforms, forums, and other websites for promotional purposes.
• The provider grants Niek Nijsen Ltd. a non-exclusive, royalty-free, and worldwide license to use the contributions for promotional and commercial purposes without limitation.

Future Membership Offering

Should we introduce a membership service in the future, additional terms regarding cancellation, auto-renewals, and refunds will be provided at that time.

Changes to the Terms

We reserve the right to update these terms at any time, with updates announced via a banner on the homepage.